Shipping Policy

At UAVBay, we strive to deliver your products quickly, safely, and cost-effectively. This Shipping Policy outlines our shipping methods, timelines, costs, and related terms to ensure a smooth delivery experience.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

3. Shipping Costs

• Shipping charges are calculated at checkout based on the delivery location, package weight, and chosen shipping method.

• Free shipping may be offered during promotional periods or on orders above a specified value.

4. Order Tracking

• Once shipped, orders can be tracked using the tracking number provided via email or through the “My Account” section on our website.

5. International Shipping

• International orders may be subject to customs duties, taxes, and import fees imposed by the destination country.

• These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Delivery Issues

• If your package is lost, delayed, or arrives damaged, please contact our Customer Support Team within 48 hours of delivery.

• Damaged packages should be reported with clear photos of the product and packaging for resolution.

7. Address Accuracy

• Customers are responsible for providing the correct shipping address.

• UAVBay is not liable for delays or non-delivery caused by incorrect or incomplete address details.

8. Restricted Locations

• Some areas may not be serviceable by our delivery partners. In such cases, our team will contact you to arrange an alternative delivery method or issue a refund.

9. Contact Us

For any shipping-related questions or assistance, please reach out:

Email: shipping@uavbay.com